Stanford Health Care's University HealthCare Alliance (UHA) has a new opportunity for a Medical Assistant II (MA II) Float Pool in Menlo Park. This position will be based at the Menlo Medical Clinic. Stanford Health Care's University HealthCare Alliance is a network of board-certified primary care and specialty physicians located across local communities.
UHA was formed with a mission to provide excellent medical care through exceptional access and service and a vision to heal humanity through science and compassion, one patient at a time. We are able to achieve the mission by using C-I-CARE, a framework for structuring best practice communications and developing relationship based care approaches with patients. Connect with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) Introduce yourself and your role Communicate what you are going to do, how long it will take, and how it will impact the patient Ask permission before entering a room, examining a patient, or undertaking an activity Respond to patient's questions or requests promptly; anticipate patient needs Exit courteously with an explanation of what will come next The Medical Assistant II functions as a member of the clinic patient care team.
The position performs administrative/clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time. The MA II is responsible for assisting patients in obtaining services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals, prior authorizations, rooming duties and other clinical front desk activities.
•Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion via phone, in person, and electronically
•Assists physicians with procedure set ups, patient procedures, and examinations
•Processes requests for prescription refills according to established procedures
•Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes, (appropriate to age) to licensed clinical personnel
•Schedules, edits, and maintains patient physician appointments for new and returning patients, using the scheduling system
•Assists with messaging from the patient to the physician in a timely manner Acts as a facilitator for referred patients' needs before, during, or after an encounter
•Performs patient care including vital signs, weighing, rooming, medical administration (vaccinations) and injections, and other necessary tests
•Administers medical following approved procedures and only after checking medication and dose with a licensed person
•As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations
•Collects and sends specimens to appropriate labs for testing per protocol
•Assists the physician with maintaining preventative health measures for a panel of patients
•Maintains clean and orderly exam rooms, hallways, and work areas Performs all other related and incidental duties as needed or required
•All levels require a High School Diploma or GED equivalent Medical Assistant Certificate/Diploma from an approved school/institution
2 years of experience as a Medical Assistant working both front and back office in a clinic setting
License/Certification: Current HealthCare Provider Basic Life Support (BLS) Knowledge, Skills and Abilities:
•Effectively listens to patient concerns and responds using sound judgment
•Knowledge of an ability to use and apply medical terminology in performing duties
•Knowledge of coding and billing regulations
•Knowledge of computer systems and software used in functional area (EPIC experience preferred)
•Ability to communicate effectively over the phone and provide excellent customer service skills •Ability to speak and write effectively at a level appropriate for the job
•Ability to solve problems and identify solutions
•Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
•Ability to work independently as well as an integral part of the patient care team
•Ability to follow instructions and standard operating procedures
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.